Postage is free in the UK. Overseas postage costs will be calculated for you when you add items to your cart. (you don’t have to enter any additional personal information to get this figure).
PROCESSING & SHIPPING TIMES
All items are posted out within 3 working days. If you require an urgent delivery for a Birthday etc please contact me and we can arrange next day delivery in the UK. The only exceptions to this are with custom orders, we will contact you with delivery times in these cases.
RETURNS & CANCELLATIONS
Our no hassle returns policy is valid for up to 14 days from receipt of an item.
You can request to return any item purchased from Alien Couture within 14 days of receipt. All we ask is that the item is in it’s original unused and unwashed condition. Refunds will be processed within 3 days of receipt.
Please note that we do not refund postage costs for ‘change of mind’ returns where the item is as described.
TERMS & CONDITIONS
Terms of Sale: All purchases made on the Aliencouture.com web site are subject to the following terms and conditions. Aliencouture.com is an e-commerce site wholly owned and controlled by Alien Couture and of course these terms and conditions do not affect your statutory rights.
Accuracy of Information: Alien Couture takes great care to faithfully reproduce all descriptions and specifics. We make every effort to display colours as close to the original fabric as possible, but please be aware that colour and brightness may vary from monitor to monitor, so are representative only under those conditions. All sizes are approximate. All Items are subject to availability. All details, specifications, prices are accurate at time of publication, but may subsequently change. While we make every effort to ensure that the products shown are as close as possible to the actual specification there may be slight variations due to the nature of these products.
Acceptance of Orders: By clicking on the [confirm order] button, you are acknowledging these terms. This, however, represents an offer of contract from You only and is not binding until accepted by Us by dispatching the goods to you with a dispatch note issued by us to you. Receipt of an order via the Aliencouture.com website by Us does not constitute acceptance of an order. We reserve the right to refuse your offer for any reason. We reserve the right to amend any omissions or errors on any page or in any documents without liability on our part. You, as the customer, are responsible for the accuracy of any order made and for the giving of such necessary information relating to the sale terms and delivery.
EU Purchases & VAT
We are fully compliant with the new EU IOSS regulations and your sale price will include the relevant VAT for your country. You will not be charged any additional costs other than those you see at checkout.
Please note: For orders placed from, but where the delivery address outside of, the UK. We are currently unable to pre-pay customs and VAT charges. Your recipient will be liable for any import incurred.
Purchases Outside the UK & EU, VAT and taxes.
All purchases made from outside the UK or EU are Zero-rated for VAT, as per the UK HMRC instructions (https://www.gov.uk/guidance/vat-exports-dispatches-and-supplying-goods-abroad). We attach the correct customs declaration form (CN22) to each shipment, including the type and value of the goods therein. The purchaser may then be responsible for any additional charges as the item enters the destination country.
General Sales: All purchases must be paid in full before delivery. Alien Couture will continue to own, and reserve the right to repossess any goods sold from its web site until payment has been received and cleared in full. Payments are accepted on most credit or debit cards via paypal. We authorise you to make any enquiries you deem necessary in connection with this sale. This information will be used for fraud prevention or debt recovery.
In the unlikely event, we cannot be held responsible for any damage caused or loss of data as a result of using any of our products. All orders are shipped from within mainland UK and an invoice will be sent with your order. We adhere strictly to the UK Distance Selling Regulation Regulations. Cookies: Cookies are a technology which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.
- Site administration
- Completing the user’s current activity
- Cart recovery
- Login sessions
Company Registration Number: 5053671994